1. Introduction
This Privacy Policy ("Policy") describes how 55ace ("55ace", "we", "us", "our") collects, uses, stores, shares, and protects personal information relating to users ("you", "User") of the 55ace website and online platform (collectively, the "Platform"). This Policy applies to all personal data processed in connection with your use of 55ace services, whether you access the Platform from Pakistan or any other location.
55ace is committed to handling your personal data responsibly, lawfully, and in a manner that respects your privacy. By registering a 55ace account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
2. Data We Collect
2.1 Registration and Identity Data
When you create a 55ace account, we collect your full legal name, date of birth, email address, mobile number (Pakistani numbers accepted in local format), and a chosen password. For identity verification (KYC) purposes, we may additionally collect a copy of your Pakistani CNIC, passport, or other government-issued identity document, along with a selfie or proof of address.
2.2 Financial and Payment Data
To process deposits and withdrawals, 55ace collects payment method details. For JazzCash and Easypaisa transactions, this includes your registered mobile number. For bank transfers, this includes account details. For USDT TRC20 deposits, this includes your wallet address. 55ace does not store full card numbers — card processing is handled by PCI-DSS compliant payment processors.
2.3 Transaction and Betting History
55ace maintains records of all deposits, withdrawals, bets placed, casino game sessions, and bonus activity associated with your account. This data is used for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.
2.4 Device and Technical Data
When you access the 55ace Platform, we automatically collect technical data including your IP address, browser type and version, operating system, device identifiers, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
2.5 Communications Data
If you contact 55ace support — via live chat, email, or other channels — we retain records of those communications, including any information you provide, for the purposes of resolving your query and maintaining service quality records.
3. How We Use Your Data
55ace processes your personal data for the following purposes:
- Creating and managing your 55ace account
- Verifying your identity and age (18+ compliance)
- Processing deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other supported methods
- Delivering the sports betting, casino, and gaming services you access on the Platform
- Calculating and crediting bonuses, promotions, and winnings
- Detecting and preventing fraud, money laundering, and other prohibited activities
- Complying with legal and regulatory obligations including anti-money laundering (AML) requirements
- Providing customer support and resolving disputes
- Monitoring and enforcing responsible gaming controls including deposit limits and self-exclusion
- Sending transactional notifications regarding your account activity
- Sending marketing communications where you have provided consent (you may withdraw consent at any time)
- Improving and optimising the 55ace Platform based on usage analytics
4. Legal Basis for Processing
55ace processes your personal data on the following legal bases:
- Contractual necessity: Processing required to deliver the services you have registered for and to manage your account.
- Legal obligation: Processing required to comply with applicable laws, including identity verification, age verification, AML obligations, and regulatory reporting requirements.
- Legitimate interests: Processing for fraud detection, security monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, where you have given explicit opt-in consent. Consent may be withdrawn at any time.
5. Data Sharing
55ace does not sell, rent, or trade your personal data to third parties for their independent commercial use. We share data only in the following limited circumstances:
5.1 Payment Processors
Necessary payment information is shared with authorised payment service providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, card processing networks, and USDT TRC20 wallet providers, solely to the extent required to complete your transactions.
5.2 Identity Verification Providers
For KYC compliance, identity document data may be shared with third-party identity verification service providers operating under confidentiality agreements with 55ace.
5.3 Fraud and Security Providers
Technical and behavioural data may be shared with fraud detection and cybersecurity service providers to protect the integrity of the 55ace Platform and its users.
5.4 Legal Requirements
55ace may disclose personal data to competent authorities, regulators, or law enforcement agencies where required by applicable law, court order, or regulatory directive. Such disclosures will be made only to the extent legally required.
6. Data Retention
55ace retains personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where required by applicable legal or regulatory obligations. Account data is typically retained for a minimum of five (5) years following account closure, in line with standard AML record-keeping obligations. Transaction records are retained for the same minimum period.
Where data is no longer required and no legal retention obligation applies, 55ace will securely delete or anonymise the data in question.
7. Cookies & Tracking Technologies
The 55ace Platform uses cookies and similar tracking technologies to deliver a functional and optimised user experience. The following categories of cookies are used:
- Strictly necessary cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled without impairing the use of the Platform.
- Analytical cookies: Used to collect aggregated, anonymised data on how users interact with the 55ace Platform, for the purpose of identifying performance improvements.
- Preference cookies: Store your settings and preferences (e.g., language, display settings) to improve your experience on return visits.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of specific 55ace features.
8. Security
55ace employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, and regular security assessments of platform infrastructure.
While 55ace takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your 55ace account credentials and for promptly notifying 55ace of any suspected unauthorised access to your account.
9. International Data Transfers
In certain circumstances, your personal data may be transferred to and processed in countries outside Pakistan, including where 55ace's technology infrastructure or service providers operate. Where such transfers occur, 55ace will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards. By using the 55ace Platform, you consent to such transfers where they are necessary to deliver the services you have requested.
10. Your Rights
As a registered 55ace user, you have the following rights with respect to your personal data, subject to applicable law and legal retention obligations:
- Right of access: You may request a copy of the personal data 55ace holds about you.
- Right of rectification: You may request correction of inaccurate or incomplete personal data.
- Right of erasure: You may request deletion of your personal data where no legal retention obligation applies.
- Right to restrict processing: You may request that 55ace limit its use of your data in certain circumstances.
- Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to object: You may object to processing based on legitimate interests in certain circumstances.
To exercise any of the above rights, please contact the 55ace data team via the support channel in your logged-in account or by email at [email protected]. 55ace will respond to all valid requests within a reasonable timeframe.
11. Children's Privacy
The 55ace Platform is strictly for users aged 18 and above. 55ace does not knowingly collect personal data from individuals under the age of 18. If 55ace becomes aware that personal data has been collected from a user under 18, that account will be immediately suspended, all data will be deleted, and any associated balances will be forfeited. If you believe an underage individual has registered on the 55ace Platform, please notify us immediately at [email protected].
12. Third-Party Links
The 55ace Platform may contain links to third-party websites or services. This Privacy Policy applies solely to data collected by 55ace. 55ace is not responsible for the privacy practices of third-party websites and recommends that you review the privacy policies of any external sites you visit.
13. Changes to This Policy
55ace reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. Where changes are material, 55ace will provide notice to registered users via email or a prominent notice on the Platform. The "Last updated" date at the top of this page indicates when the most recent revision was made. Continued use of the 55ace Platform following publication of a revised Policy constitutes acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how 55ace handles your personal data, please contact our support team via live chat through your logged-in 55ace account, or by email at [email protected]. Please note that email responses may take up to 48 hours. For urgent account-related privacy concerns, live chat is the recommended channel.